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Supporting and Understanding Your Business

At DHL, we offer solutions to fit the needs of small and medium sized customers and, with our reputation for excellence in customer service, you can always trust we'll be the perfect partner for your business.
  1. Pricing, Costs and Duties
    Consider how trading internationally could affect your cash flow: understand all the costs of selling globally to get your pricing right, including duties, Customs fees, insurance and shipping.
  2. Target Markets
    Research and understand the local market scape and business culture.
    Consider what adaptations to make to your
    Product offering
    Cost structure
    Ecommerce platform’s language and payment options
    Promote your business and products through the right channel
  3. Regulations & Restrictions
    With the right documentation to export your goods from the EU and import them into their destination market, they are sure to arrive safely and on time. Make sure you understand:
    The role of Customs.
    The International Commercial Terms (Incoterms®) for trading abroad.
    If any items you are looking to sell internationally may be prohibited or restricted
  4. Shipping
    The online shopping experience isn’t over when your shipment leaves you.
    To provide an outstanding experience to your customers, take into account:
    Service Options
    Network reach and capabilities
    Tracking and notifications
    Delivery and Pick-up Options
    Returns

Online Business Success Stories: Inspiration to Grow Your Business

The best way for you to experience how a partnership with DHL could help you is to let other companies tell you their stories.