Skip to content
Skip to service links: contact, tools, help, the group
Skip to search
Skip to main navigation
Skip to sub navigation
Skip to Footer with links to masthead, print, email a friend and disclaimer

Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then John Cornish and Petr Albrecht (Head of Customer Service CZ) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, John and Petr would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select John or Petr and let them know what you think. Please include your telephone number if you would like us to call you back!

John Cornish
Managing Director CZ/SK

“Providing our customers with service excellence along with a memorable experience of using DHL is what my team and I strive to achieve every day.”

Email John Cornish

Petr Albrecht
Head of Customer Service CZ

"Excellent customer service is about people. Access for each of us to our customers and to each other and how we value their customers. "

Email Petr Albrecht
John and Petr will ensure that your complaints are dealt with immediately and you’ll receive a response within one working day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
Tracking More Tracking Options