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Business Across Borders – Understanding International Trade

International trade is a complex process, but also an exciting business opportunity. DHL can help not only with global customs requirements and trade terminology but also with local import and export support and resources.

DHL Service Offering - Business Across Borders

For a strong and consistent service offering, choose a provider with wide global reach.
Think about who will handle your parcel from pick-up to delivery. Your customer will see the courier who delivers your goods as an extension of your business, so select someone who can act as a true brand ambassador.
Customers value having a wide array of choice when it comes to delivery time frames and prices. Our network covers 220 countries and territories. Shipments sent with DHL stay in our network and are only handled by our Certified International Specialists from the moment they are picked up to final delivery. All our couriers carry photo ID, wear DHL uniforms, and drive DHL liveried vans.
Express – next day delivery within Europe / two days to the world
Why have an Express Option?
  • An express option can increase your average basket value
  • A large fashion retailers increased their volume by 5 times when they changed to an express offering with no additional marketing
  • How often are you willing to wait longer than 3 days for a shipment? Consumers are likely to spend more to get their shipment sooner
  • Various independent researches show that consumers want visibility of when their order will arrive. Our On Demand Delivery will give their customers expected delivery date and in-flight options
  • The delivery courier is the face of the company, and in many cases the first physical touch point in their customer’s journey. Our couriers are all certified international specialists and wear branded uniform and vans which is important for reputation and brand image
Reassures your customers as it lets them know where their delivery is at each stage of the journey – so choose a reliable mechanism.
Notifications are also important: deliveries tend to be more successful when customers know what time to expect them! DHL’s On Demand Delivery (ODD)service lets your customers know when they will receive their order and offers a set of delivery options (Change Delivery Date / Change Delivery Address / Leave with Neighbour / Leave in Safe Place / Collection Points / Lockers)
Why Are Returns Good for your Business?
  • 39% of online shoppers will always look at a retailer’s returns policy before they complete a purchase
  • 49% of shoppers say a retailer’s online return policy has deterred them from making a purchase.
  • Having a visible and easy to use returns policy can heavily improve conversion rates and increase basket values.
Benefits Of Returns With DHL
  • Reduced complexity
  • Improved visibility and tracking
  • Pre-alert / returns notification
  • Simple pricing structure
  • No minimum volume requirements
  • Reduce Duty and Vat queries – by having control over the order and shipment paperwork information, incorrectly entered returned goods can be decreased
Many of your international customers won’t be expecting to pay duties or taxes, especially when receiving gifts. With a Delivery Duties Paid (DDP) service, you as the sender can bill all duty and tax charges back to your account.